Mis-Sold Car Finance

Did you receive poor/little advice on finance options? Were you made aware that you were paying for the commissions paid to the Dealership by the Finance Provider? If you were not provided different finance options to find the right fit for you – often resulting in you paying more than you should have or if you encountered unexpected charges at the end of the finance, or if you fell in payment difficulties as the finance was unaffordable, you might be able to claim compensation.

If the car dealership did not disclose that they were receiving a commission for arranging your finance agreement with the finance provider you could be entitled to compensation. This is known as a ‘Section 140’ claim. Both the Dealership and Finance Provider were obligated to be transparent and inform you of the commissions being paid – and it was actually you who was paying this by the way they applied the interest rate.

For financial mis-selling claims you do not need to use a claims management company to make your complaint to your provider, you can do this yourself for free. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free, click here. The customer must lodge a complaint to the lender first before it can escalate to the Financial Ombudsman Service

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*A fee equalling the success fee will only be charged if a client cancels after an offer of compensation has been made.

No Win No Fee means that you will never have to pay a penny unless we are successful in obtaining compensation for you. For financial mis-selling and car finance claims if Chase Monro Claims runs any claim 'in-house' (i.e. we process the case using the team from within our firm) we charge all clients a fee between 18% and 36% including VAT, the exact fee is dependent on the level of compensation received. This fee is only payable upon the success of any claim.

However, when a claim needs to be litigated it is referred to a 3rd party (e.g. a law firm), fees are typically 48% including VAT and all claims are referred on a No Win No Fee basis. The respective fee will always be clearly outlined to all clients at the time of referral and the client will be given the opportunity to decide whether or not to proceed on that basis. Chase Moro will receive a referral fee from the Solicitors where a case is referred.

Chase Monro Claims Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities FRN: 831404).

Registered with the Information Commissioners Office registration number: ZA446621

Registered in England and Wales, Reg no: 08314551. Registered Office: 5 Glenn Buildings South, 10A Moor Lane, Crosby, Liverpool, England, L23 2UN

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