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1 Dec 23 – 8 Dec 23

For financial mis-selling claims you do not need to use a claims management company to make your complaint to your provider, you can do this yourself for free. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free, click here. The customer must lodge a complaint to the lender first before it can escalate to the Financial Ombudsman Service

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*A fee equalling the success fee will only be charged if a client cancels after an offer of compensation has been made.

No Win No Fee means that you will never have to pay a penny unless we are successful in obtaining compensation for you. For financial mis-selling and car finance claims if Chase Monro Claims runs any claim 'in-house' (i.e. we process the case using the team from within our firm) we charge all clients a fee between 18% and 36% including VAT, the exact fee is dependent on the level of compensation received. This fee is only payable upon the success of any claim.

However, when a claim needs to be litigated it is referred to a 3rd party (e.g. a law firm), fees are typically 48% including VAT and all claims are referred on a No Win No Fee basis. The respective fee will always be clearly outlined to all clients at the time of referral and the client will be given the opportunity to decide whether or not to proceed on that basis. Chase Moro will receive a referral fee from the Solicitors where a case is referred.

Chase Monro Claims Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities FRN: 831404).

Registered with the Information Commissioners Office registration number: ZA446621

Registered in England and Wales, Reg no: 08314551. Registered Office: 5 Glenn Buildings South, 10A Moor Lane, Crosby, Liverpool, England, L23 2UN

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