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We Are Chase Monro Claims Ltd

We are a Claims Management Company and since 2012 our expert team of account managers and claims assessors have helped thousands of clients with their compensation claims.

Specialising in Motor Finance Claims, Chase Monro Claims offer claims management services to help support people who have been mis-sold financial products.

We believe in fairness for consumers and our approach is simple. We obtain the necessary documentation which is then assessed to determine the basis of the claim.

Reasons to choose Chase Monro Claims

Experience

Since 2012 our expert team of account managers and claims assessors have helped thousands of clients with their compensation claims. Our panel of solicitors are experts in the field of consumer litigation and have vast experience of issuing claims in their chosen area.

No Win No Fee

No Win No Fee means that you will never have to pay a penny unless we are successful in obtaining compensation for you. For financial mis-selling and car finance claims if Chase Monro Claims runs any claim ‘in-house’ (i.e. we process the case using the team from within our firm) we charge all clients a fee between 18% and 36% including VAT, the exact fee is dependent on the level of compensation received. This fee is only payable upon the success of any claim.

If your claim is referred to Elmwood Law and you end Elmwood Law’s agreement before the claim is won, Elmwood Law may charge for work done at its hourly rates of £142 to £295 per hour plus VAT and disbursements.

In the event that the Client terminates the Contract after 14 days the Company reserves the right to charge the Client, at the Company’s standard hourly rate (£100 inc VAT), such preparation, processing, and submission costs as may have been incurred by the Company up to the time the Clients notice of cancellation has been received by the Company. The Company shall limit any charge to what is reasonable in the circumstances. If such termination takes place once the Third Party has made an offer of Compensation, the Company shall have the right to impose a charge equivalent to the Service Charges that would be payable if the offer was accepted.

However, when a claim needs to be litigated it is referred to a law firm (Elmwood Law), which charges a percentage fee of 18% to 36% (including VAT) of the compensation recovered, capped by band, and all claims are referred on a No Win No Fee basis. The respective fee will always be clearly outlined to all clients at the time of referral and the client will be given the opportunity to decide whether or not to proceed on that basis. Chase Monro will receive a referral fee from the Solicitors where a case is referred.

We are specialists in:

Mis-Sold Car Finance

June 3, 2023

For financial mis-selling claims you do not need to use a claims management company to make your complaint to your provider, you can do this yourself for free. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free, click here. The customer must lodge a complaint to the lender first before it can escalate to the Financial Ombudsman Service

I confirm that I consent to a soft credit search to be carried out to assist with my claim. I understand that this will not affect my credit score. Chase Monro Claims will receive a credit report, and a soft search footprint will be retained on my credit file.

I agree to the Chase Monro Privacy Policy and authorise them to conduct soft credit searches on my behalf through one or more of their providers for the purpose of this claim and other services offered by Chase Monro Claims: Valid8 IP Ltd, Checkboard Limited and Forces Compare Ltd. There will be no impact on my credit score.

I also agree to the following partner policies: Checkboard Limited Privacy Policy, Checkboard Limited Terms and Conditions, Forces Compare Limited Privacy Policy and Valid8 IP Ltd Privacy Policy.

For further information about the current pause on motor finance complaints and the potential Redress Scheme please click here: https://www.fca.org.uk/consumers/car-finance-complaints

Terms and Conditions

Cancellation Form